Cita APA (7th ed.)

Conant, D. R., & Norgaard, M. (2011). TouchPoints: Creating powerful leadership connections in the smallest of moments. Jossey-Bass.

Cita Chicago (17th ed.)

Conant, Douglas R., i Mette Norgaard. TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. San Francisco, Calif.: Jossey-Bass, 2011.

Cita MLA (9th ed.)

Conant, Douglas R., i Mette Norgaard. TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. Jossey-Bass, 2011.