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Modern analysis of customer surveys with applications using R /

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Bibliografiske detaljer
Institution som forfatter:	ebrary, Inc
Andre forfattere:	Kenett, Ron, Salini, Silvia
Format:	Electronisk eBog
Sprog:	engelsk
Udgivet:	Chichester : John Wiley & Sons, 2011.
Fag:	Consumer satisfaction > Research > Statistical methods. Consumer satisfaction > Evaluation. Consumers > Research > Statistical methods. Consumers > Research > Data processing. Sampling (Statistics) > Evaluation. Surveys > Statistical methods. Surveys > Data processing. Electronic books.
Online adgang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
af: Hayes, Bob E., 1963-
Udgivet: (2008)

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
af: Freed, Larry
Udgivet: (2013)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
af: Peluso, Alessandro M., 1978-
Udgivet: (2011)

Measuring customer satisfaction
af: Gerson, Richard F.
Udgivet: (1993)

Six sigma in HR transformation achieving excellence in service delivery /
af: Albeanu, Mircea
Udgivet: (2010)

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
af: Alaro, Cedric
Udgivet: (2013)

The joyless economy the psychology of human satisfaction /
af: Scitovsky, Tibor
Udgivet: (1992)

Consumer boycotts effecting change through the marketplace and the media /
af: Friedman, Monroe
Udgivet: (1999)

Customer satisfaction practical tools for building important relationships /
af: Scott, Dru
Udgivet: (2000)

Creating customer value : the essentials of marketing
af: Learning Resources

Researching customer satisfaction & loyalty how to find out what people really think /
af: Szwarc, Paul
Udgivet: (2005)

50 ways to keep your customers : "and get new ones" /
af: Timm, Paul R.
Udgivet: (1992)

Improving surveys with paradata analytic uses of process information /
Udgivet: (2013)

Build for change : revolutionizing customer engagement through continuous digital innovation /
af: Trefler, Alan
Udgivet: (2014)

Magnetic service /
af: Bell, Chip R.
Udgivet: (2006)

Operations rules delivering customer value through flexible operations /
af: Simchi-Levi, David
Udgivet: (2010)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-, et al.
Udgivet: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
af: Goldstein, Sheldon D.
Udgivet: (2009)

Managing the customer experience : a measurement-based approach /
af: Wilburn, Morris, 1953-
Udgivet: (2006)

American buyers : demographics of shopping.
Udgivet: (2012)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
af: Bello, Olayiwola
Udgivet: (2013)

Who's buying by race and hispanic origin.
Udgivet: (2015)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
af: Blunt, Carolyn
Udgivet: (2013)

50 powerful ideas you can use to keep your customers
af: Timm, Paul R.
Udgivet: (2002)

Secret service hidden systems that deliver unforgettable customer service /
af: DiJulius, John R., 1964-
Udgivet: (2003)

What's the secret? to providing a world-class customer experience /
af: DiJulius, John R., 1964-
Udgivet: (2008)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
af: Hayes, Bob E., 1963-
Udgivet: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
af: Inghilleri, Leonardo
Udgivet: (2010)

Meta-analysis : a structural equation modeling approach /
af: Cheung, Mike W. L.
Udgivet: (2015)

Business analytics for sales and marketing managers how to compete in the information age /
af: Laursen, Gert H. N.
Udgivet: (2011)

How to win friends and influence profits the art of winning more business from your clients /
af: Kean, David
Udgivet: (2008)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
af: Hoffmann, Nicolas, 1983-
Udgivet: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
af: Hoffmann, Nicolas, 1983-
Udgivet: (2013)

Best customers : demographics of consumer demand.
Udgivet: (2012)

Analyzing health equity using household survey data a guide to techniques and their implementation /
Udgivet: (2008)

Consumer research : introspective essays on the study of consumption /
af: Holbrook, Morris B.
Udgivet: (1995)

Consumer empowerment
Udgivet: (2006)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
af: Allen, Danica R., 1959-
Udgivet: (2004)

Eliminate customer turnoffs /
af: Timm, Paul R.

Exceed customer expectations /
af: Timm, Paul R.