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Bibliografski detalji
Autor kompanije:	ebrary, Inc
Daljnji autori:	Kenett, Ron, Salini, Silvia
Format:	Elektronički e-knjiga
Jezik:	engleski
Izdano:	Chichester : John Wiley & Sons, 2011.
Teme:	Consumer satisfaction > Research > Statistical methods. Consumer satisfaction > Evaluation. Consumers > Research > Statistical methods. Consumers > Research > Data processing. Sampling (Statistics) > Evaluation. Surveys > Statistical methods. Surveys > Data processing. Electronic books.
Online pristup:	An electronic book accessible through the World Wide Web; click to view
Oznake:	Dodaj oznaku Bez oznaka, Budi prvi tko označuje ovaj zapis!

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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
od: Hayes, Bob E., 1963-
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Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
od: Freed, Larry
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Consumer satisfaction advancements in theory, modeling, and empirical findings /
od: Peluso, Alessandro M., 1978-
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Measuring customer satisfaction
od: Gerson, Richard F.
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Six sigma in HR transformation achieving excellence in service delivery /
od: Albeanu, Mircea
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An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
od: Alaro, Cedric
Izdano: (2013)

The joyless economy the psychology of human satisfaction /
od: Scitovsky, Tibor
Izdano: (1992)

Consumer boycotts effecting change through the marketplace and the media /
od: Friedman, Monroe
Izdano: (1999)

Customer satisfaction practical tools for building important relationships /
od: Scott, Dru
Izdano: (2000)

Creating customer value : the essentials of marketing
od: Learning Resources

Researching customer satisfaction & loyalty how to find out what people really think /
od: Szwarc, Paul
Izdano: (2005)

50 ways to keep your customers : "and get new ones" /
od: Timm, Paul R.
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Build for change : revolutionizing customer engagement through continuous digital innovation /
od: Trefler, Alan
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Improving surveys with paradata analytic uses of process information /
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Magnetic service /
od: Bell, Chip R.
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Operations rules delivering customer value through flexible operations /
od: Simchi-Levi, David
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Your customer rules! : delivering the Me2B experiences that today's customers demand /
od: Price, Bill, 1950-, i dr.
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Superior customer satisfaction and loyalty : engaging customers to drive performance /
od: Goldstein, Sheldon D.
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Managing the customer experience : a measurement-based approach /
od: Wilburn, Morris, 1953-
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Mobile telecommunication customer loyalty in Nigeria : determining factors /
od: Bello, Olayiwola
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American buyers : demographics of shopping.
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
od: Blunt, Carolyn
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50 powerful ideas you can use to keep your customers
od: Timm, Paul R.
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Secret service hidden systems that deliver unforgettable customer service /
od: DiJulius, John R., 1964-
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What's the secret? to providing a world-class customer experience /
od: DiJulius, John R., 1964-
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Beyond the ultimate question : a systematic approach to improve customer loyalty /
od: Hayes, Bob E., 1963-
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Who's buying by race and hispanic origin.
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
od: Inghilleri, Leonardo
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How to win friends and influence profits the art of winning more business from your clients /
od: Kean, David
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
od: Hoffmann, Nicolas, 1983-
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
od: Hoffmann, Nicolas, 1983-
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Meta-analysis : a structural equation modeling approach /
od: Cheung, Mike W. L.
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Business analytics for sales and marketing managers how to compete in the information age /
od: Laursen, Gert H. N.
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Best customers : demographics of consumer demand.
Izdano: (2012)

Consumer research : introspective essays on the study of consumption /
od: Holbrook, Morris B.
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Consumer empowerment
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
od: Allen, Danica R., 1959-
Izdano: (2004)

Eliminate customer turnoffs /
od: Timm, Paul R.

Exceed customer expectations /
od: Timm, Paul R.

Analyzing health equity using household survey data a guide to techniques and their implementation /
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