The ultimate online customer service guide how to connect with your customers to sell more! /
"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part o...
-д хадгалсан:
Үндсэн зохиолч: | Collier, Marsha |
---|---|
Байгууллагын зохиогч: | ebrary, Inc |
Формат: | Цахим Цахим ном |
Хэл сонгох: | англи |
Хэвлэсэн: |
Hoboken, N.J. :
John Wiley & Sons,
c2011.
|
Нөхцлүүд: | |
Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
Ижил төстэй зүйлс
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Managing the new customer relationship strategies to engage the social customer and build lasting value /
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Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
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Services marketing : integrating customer focus across the firm /
-н: Zeithaml, Valarie A.
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-н: Evans, Dave, 1956-
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Customer service : a practical approach /
-н: Harris, Elaine K.
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Customer service : a practical approach /
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The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
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-н: Dempster, Craig, зэрэг
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Beyond customer service, revised
-н: Gerson, Richard F.
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-н: Gerson, Richard F.
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Pre-commerce how companies and customers are transforming business together /
-н: Pearson, Bob, 1962-
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Perception of a difference the power in buying, marketing and selling customer care /
-н: Zimmerman, Wesley
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-н: Zimmerman, Wesley
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
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-н: Frawley, Andrew
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Customer experience management a revolutionary approach to connecting with your customers /
-н: Schmitt, Bernd
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-н: Schmitt, Bernd
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Beyond the ultimate question : a systematic approach to improve customer loyalty /
-н: Hayes, Bob E., 1963-
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-н: Hayes, Bob E., 1963-
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Surprise! : The secret to customer loyalty in the service sector /
-н: Magnini, Vincent P.
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The handbook of online and social media research tools and techniques for market researchers /
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-н: Poynter, Ray
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Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
-н: Weinman, Joe, 1958-
Хэвлэсэн: (2015)
-н: Weinman, Joe, 1958-
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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
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-н: Goodman, John A.
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-н: Lowenstein, Michael W., 1942-
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-н: Lowenstein, Michael W., 1942-
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-н: Martin, William B.
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-н: Martin, William B.
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Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)
-н: Griffin, Jill
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Customer relations
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Delivering knock your socks off service
-н: Zemke, Ron
Хэвлэсэн: (2003)
-н: Zemke, Ron
Хэвлэсэн: (2003)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
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-н: Blunt, Carolyn
Хэвлэсэн: (2013)
The art of social selling : finding and engaging customers on Twitter, Facebook, LinkedIn, and other social networks /
-н: Belew, Shannon
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-н: Belew, Shannon
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
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-н: Allen, Danica R., 1959-
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Enhancing customer experience in the service industry : a global perspective /
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Services marketing : people, technology, strategy /
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-н: Lovelock, Christopher
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Monitoring, measuring and managing customer service /
-н: Goodman, Gary S.
Хэвлэсэн: (2000)
-н: Goodman, Gary S.
Хэвлэсэн: (2000)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
-н: Lowenstein, Michael W., 1942-
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-н: Lowenstein, Michael W., 1942-
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The social media management handbook everything you need to know to get social media working in your business /
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-н: Smith, Nick, 1962-
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Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
-н: Fragasso, Philip M., 1950-
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-н: Fragasso, Philip M., 1950-
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Customer service training 101 quick and easy techniques that get great results /
-н: Evenson, Renee, 1951-
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-н: Evenson, Renee, 1951-
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Service marketing : people, technology, strategy /
-н: Lovelock, Christopher
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-н: Lovelock, Christopher
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Effective client management in professional services : how to build successful client relationships /
-н: Berkovi, Jack
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-н: Berkovi, Jack
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Citizen marketers when people are the message /
-н: McConnell, Ben
Хэвлэсэн: (2006)
-н: McConnell, Ben
Хэвлэсэн: (2006)
Customer intimacy : pick your partners, shape your culture, win together /
-н: Wiersema, Fred
Хэвлэсэн: (1996)
-н: Wiersema, Fred
Хэвлэсэн: (1996)
Ижил төстэй зүйлс
-
Meeting customer needs /
-н: Smith, Ian
Хэвлэсэн: (2003) -
Managing the new customer relationship strategies to engage the social customer and build lasting value /
-н: Gordon, Ian H.
Хэвлэсэн: (2013) -
Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
-н: Gillin, Paul
Хэвлэсэн: (2011) -
Services marketing : integrating customer focus across the firm /
-н: Zeithaml, Valarie A.
Хэвлэсэн: (2009) -
Inbound marketing : attract, engage, and delight customers online /
-н: Halligan, B. (Brian), зэрэг
Хэвлэсэн: (2014)