Collier, M. (2011). The ultimate online customer service guide: How to connect with your customers to sell more! John Wiley & Sons.
芝加哥风格引文Collier, Marsha. The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More! Hoboken, N.J.: John Wiley & Sons, 2011.
MLA引文Collier, Marsha. The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More! John Wiley & Sons, 2011.
警告：这些引文格式不一定是100％准确.