Walker, J. (2010). Service, satisfaction and climate: Perspectives on management in English language teaching. Emerald Group Publishing Limited.
Lua i Stíl Chicago (17ú heag.)Walker, John. Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching. Bingley, U.K.: Emerald Group Publishing Limited, 2010.
Lua MLA (9ú heag.)Walker, John. Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching. Emerald Group Publishing Limited, 2010.
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