Schonlau, M., Fricker, R. D., & Elliott, M. N. (2002). Conducting research surveys via e-mail and the Web. Rand.
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Citação norma Chicago
Schonlau, Matthias, Ronald D. Fricker, and Marc N. Elliott. Conducting Research Surveys via E-mail and the Web. Santa Monica, Calif.: Rand, 2002.
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Citação norma MLA
Schonlau, Matthias, et al. Conducting Research Surveys via E-mail and the Web. Rand, 2002.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.