Six sigma in HR transformation achieving excellence in service delivery /

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Bibliographic Details
Main Author:	Albeanu, Mircea
Corporate Author:	ebrary, Inc
Other Authors:	Hunter, Ian, Radford, Jo
Format:	Electronic eBook
Language:	English
Published:	Farnham, U.K. : Gower, 2010.
Series:	Gower HR transformation series.
Subjects:	Service industries > Quality control. Consumer satisfaction > Statistical methods. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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