Albeanu, M., Hunter, I., & Radford, J. (2010). Six sigma in HR transformation: Achieving excellence in service delivery. Gower.
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Citação norma Chicago
Albeanu, Mircea, Ian Hunter, and Jo Radford. Six Sigma in HR Transformation: Achieving Excellence in Service Delivery. Farnham, U.K.: Gower, 2010.
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Citação norma MLA
Albeanu, Mircea, et al. Six Sigma in HR Transformation: Achieving Excellence in Service Delivery. Gower, 2010.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.