Looking beyond the runway airlines innovating with best practices while facing realities /

Air transportation a management perspective /
由: Wensveen, J. G.
出版: (2007)

Air transportation a management perspective /
由: Wensveen, G. John
出版: (2011)

American Airlines, US Airways and the creation of the world's largest airline /
由: Reed, Ted, 1948 April 2-, et al.
出版: (2014)

Communication in the U.K. budget airline industry : how pr affects corporate success /
由: Schimmel, Matthias
出版: (2014)

Contemporary issues shaping China's civil aviation policy balancing international with domestic priorities /
由: Williams, Alan, 1934-2011
出版: (2009)

Air transport in the 21st century key strategic developments /
出版: (2011)

Securing the future of U.S. air transportation a system in peril /
出版: (2003)

The effect of air passenger tax on airline performance in Kenya /
由: Asava, Melvin E.
出版: (2013)

Fusion of security system data to improve airport security
出版: (2007)

WOW and SkyTeam Cargo an in-depth analysis of strategic alliances for air cargo carriers and the impact on cargo airlines operations and success /
由: Smeritschnig, Florian
出版: (2013)

An introduction to airline economics
由: O'Connor, William E.
出版: (2001)

Airline finance
由: Morrell, Peter S., 1946-
出版: (2007)

Up in the air how airlines can improve performance by engaging their employees /
出版: (2009)

The airline industry
出版: (2006)

Practical applications in business aviation management /
由: Cannon, James R., et al.
出版: (2012)

Lessons from deregulation telecommunications and airlines after the crunch /
由: Kahn, Alfred E. (Alfred Edward)
出版: (2004)

Ready for takeoff? : the potential for low-cost carriers in developing countries /
由: Weisskopf, Nora, et al.
出版: (2014)

Future flight a review of the small aircraft transportation system concept /
出版: (2002)

Assessment of the practicality of pulsed fast neutron analysis for aviation security
出版: (2002)

Assessment of millimeter-wave and terahertz technology for detection and identification of concealed explosive and weapons
出版: (2007)

Airfares and ticketing /
由: Perlitz, lee
出版: (2001)

What drives phenomenal success?
由: Barrett, Colleen
出版: (2007)

Airworthiness an introduction to aircraft certification; a guide to understanding JAA, EASA and FAA standards /
由: De Florio, Filippo
出版: (2006)

Corporate aviation management
由: Castro, Raoul, 1914-
出版: (2011)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
由: Hayes, Bob E., 1963-
出版: (2009)

Build for change : revolutionizing customer engagement through continuous digital innovation /
由: Trefler, Alan
出版: (2014)

Magnetic service /
由: Bell, Chip R.
出版: (2006)

50 ways to keep your customers : "and get new ones" /
由: Timm, Paul R.
出版: (1992)

Creating customer value : the essentials of marketing
由: Learning Resources

Opportunities to improve airport passenger screening with mass spectrometry
出版: (2004)

Aviation security after four decades, it's time for a fundamental review /
由: Jenkins, Brian Michael
出版: (2012)

What's the secret? to providing a world-class customer experience /
由: DiJulius, John R., 1964-
出版: (2008)

Secret service hidden systems that deliver unforgettable customer service /
由: DiJulius, John R., 1964-
出版: (2003)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
由: Inghilleri, Leonardo
出版: (2010)

Managing the customer experience : a measurement-based approach /
由: Wilburn, Morris, 1953-
出版: (2006)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
由: Price, Bill, 1950-, et al.
出版: (2015)