Looking beyond the runway airlines innovating with best practices while facing realities /

Air transportation a management perspective /
著者:: Wensveen, J. G.
出版事項: (2007)

Air transportation a management perspective /
著者:: Wensveen, G. John
出版事項: (2011)

American Airlines, US Airways and the creation of the world's largest airline /
著者:: Reed, Ted, 1948 April 2-, 等
出版事項: (2014)

Communication in the U.K. budget airline industry : how pr affects corporate success /
著者:: Schimmel, Matthias
出版事項: (2014)

Contemporary issues shaping China's civil aviation policy balancing international with domestic priorities /
著者:: Williams, Alan, 1934-2011
出版事項: (2009)

Air transport in the 21st century key strategic developments /
出版事項: (2011)

Securing the future of U.S. air transportation a system in peril /
出版事項: (2003)

The effect of air passenger tax on airline performance in Kenya /
著者:: Asava, Melvin E.
出版事項: (2013)

Fusion of security system data to improve airport security
出版事項: (2007)

An introduction to airline economics
著者:: O'Connor, William E.
出版事項: (2001)

WOW and SkyTeam Cargo an in-depth analysis of strategic alliances for air cargo carriers and the impact on cargo airlines operations and success /
著者:: Smeritschnig, Florian
出版事項: (2013)

Airline finance
著者:: Morrell, Peter S., 1946-
出版事項: (2007)

Up in the air how airlines can improve performance by engaging their employees /
出版事項: (2009)

The airline industry
出版事項: (2006)

Practical applications in business aviation management /
著者:: Cannon, James R., 等
出版事項: (2012)

Lessons from deregulation telecommunications and airlines after the crunch /
著者:: Kahn, Alfred E. (Alfred Edward)
出版事項: (2004)

Ready for takeoff? : the potential for low-cost carriers in developing countries /
著者:: Weisskopf, Nora, 等
出版事項: (2014)

Future flight a review of the small aircraft transportation system concept /
出版事項: (2002)

Assessment of millimeter-wave and terahertz technology for detection and identification of concealed explosive and weapons
出版事項: (2007)

Assessment of the practicality of pulsed fast neutron analysis for aviation security
出版事項: (2002)

Airfares and ticketing /
著者:: Perlitz, lee
出版事項: (2001)

What drives phenomenal success?
著者:: Barrett, Colleen
出版事項: (2007)

Airworthiness an introduction to aircraft certification; a guide to understanding JAA, EASA and FAA standards /
著者:: De Florio, Filippo
出版事項: (2006)

Corporate aviation management
著者:: Castro, Raoul, 1914-
出版事項: (2011)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
著者:: Hayes, Bob E., 1963-
出版事項: (2009)

Build for change : revolutionizing customer engagement through continuous digital innovation /
著者:: Trefler, Alan
出版事項: (2014)

50 ways to keep your customers : "and get new ones" /
著者:: Timm, Paul R.
出版事項: (1992)

Magnetic service /
著者:: Bell, Chip R.
出版事項: (2006)

Creating customer value : the essentials of marketing
著者:: Learning Resources

Opportunities to improve airport passenger screening with mass spectrometry
出版事項: (2004)

What's the secret? to providing a world-class customer experience /
著者:: DiJulius, John R., 1964-
出版事項: (2008)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
著者:: Inghilleri, Leonardo
出版事項: (2010)

Secret service hidden systems that deliver unforgettable customer service /
著者:: DiJulius, John R., 1964-
出版事項: (2003)

Managing the customer experience : a measurement-based approach /
著者:: Wilburn, Morris, 1953-
出版事項: (2006)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
著者:: Price, Bill, 1950-, 等
出版事項: (2015)

Measuring customer satisfaction
著者:: Gerson, Richard F.
出版事項: (1993)