Thompson-Banko, M. (2009). Beyond the gift shop: Boost revenue, your brand, and patient satisfaction with strategic healthcare retail. HAP/Health Administration Press.
Citace podle Chicago (17th ed.)Thompson-Banko, Mindy. Beyond the Gift Shop: Boost Revenue, Your Brand, and Patient Satisfaction with Strategic Healthcare Retail. Chicago, IL: HAP/Health Administration Press, 2009.
Citace podle MLA (9th ed.)Thompson-Banko, Mindy. Beyond the Gift Shop: Boost Revenue, Your Brand, and Patient Satisfaction with Strategic Healthcare Retail. HAP/Health Administration Press, 2009.
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