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Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

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Bibliographic Details
Main Author:	Güngör, Hüseyin
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Amsterdam : Vossiuspers UvA, c2007.
Subjects:	Call centers. Customer relations. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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