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Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Güngör, Hüseyin
مؤلف مشترك:	ebrary, Inc
التنسيق:	الكتروني كتاب الكتروني
اللغة:	الإنجليزية
منشور في:	Amsterdam : Vossiuspers UvA, c2007.
الموضوعات:	Call centers. Customer relations. Electronic books.
الوصول للمادة أونلاين:	An electronic book accessible through the World Wide Web; click to view
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

The real-time contact center
حسب: Fluss, Donna
منشور في: (2005)

Call center performance enhancement using simulation and modeling
حسب: Anton, Jon
منشور في: (1999)

Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
حسب: Hoss, Dennis
منشور في: (2012)

Cases in call center management great ideas (th)at work /
حسب: Feinberg, Richard, 1950-
منشور في: (2005)

Management practices for successful call centres in Kenya /
حسب: Kimama, Patricia
منشور في: (2010)

Wake up your call center how to be a better call center agent /
حسب: D'Ausilio, Rosanne, 1941-
منشور في: (2005)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
حسب: Goldstein, Sheldon D.
منشور في: (2009)

A nation on the line : call center as postcolonial predicaments in the Philippines /
حسب: Padios, Jan M.
منشور في: (2018)

Customer satisfaction practical tools for building important relationships /
حسب: Scott, Dru
منشور في: (2000)

Measuring customer satisfaction
حسب: Gerson, Richard F.
منشور في: (1993)

The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya /
حسب: Onyango, Francis Otieno
منشور في: (2013)

Strategic Retail Management Text and International Cases /
حسب: Zentes, Joachim
منشور في: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
حسب: Allen, Danica R., 1959-
منشور في: (2004)

Outsourcing and service work in the new economy the case of call centres in Mexico City /
حسب: Alvarez-Galvan, Jose-Luis
منشور في: (2012)

The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi /
حسب: Koskei, Anne
منشور في: (2014)

Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank /
حسب: Ogutu, Mercy V.
منشور في: (2012)

Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited /
حسب: Murathe, Miriam Muthoni
منشور في: (2014)

Researching customer satisfaction & loyalty how to find out what people really think /
حسب: Szwarc, Paul
منشور في: (2005)

Call center benchmarking how good is "good enough" /
حسب: Anton, Jon
منشور في: (2000)

Sales Excellence Systematic Sales Management /
حسب: Homburg, Christian
منشور في: (2012)

A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
حسب: Padios, Jan M., 1979-
منشور في: (2018)

Customer loyalty, retention, and customer relationship management
منشور في: (2006)

The language of outsourced call centers a corpus-based study of cross-cultural interaction /
حسب: Friginal, Eric
منشور في: (2009)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
حسب: Dido, Guyatu Halake
منشور في: (2016)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
حسب: Goodman, John A.
منشور في: (2009)

Winter carnival in a western town identity, change, and the good of the community /
حسب: Gabbert, Lisa
منشور في: (2011)

Customer winback how to recapture lost customers and keep them loyal /
حسب: Griffin, Jill
منشور في: (2001)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
حسب: Lowenstein, Michael W., 1942-
منشور في: (2011)

Customer relations
منشور في: (2011)

Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
منشور في: (2002)

Customer experience management a revolutionary approach to connecting with your customers /
حسب: Schmitt, Bernd
منشور في: (2003)

Beyond customer service, revised
حسب: Gerson, Richard F.
منشور في: (1998)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
حسب: Frawley, Andrew
منشور في: (2015)

The customer-driven company : moving from talk to action /
حسب: Whiteley, Richard C.
منشور في: (1991)

Customer care excellence : how to create an effective customer focus. /
حسب: Cook, Sarah
منشور في: (2011)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
حسب: Price, Bill, 1950-, وآخرون
منشور في: (2015)

When customers talk --turn what they tell you into sales /
حسب: Gross, T. Scott
منشور في: (2005)

Strategic customer management strategizing the sales organization /
حسب: Piercy, Nigel
منشور في: (2009)

Customer loyalty programmes and clubs
حسب: Butscher, Stephan A.
منشور في: (2002)

Customer intimacy : pick your partners, shape your culture, win together /
حسب: Wiersema, Fred
منشور في: (1996)