Falcone, P. (2009). 101 tough conversations to have with employees: A manager's guide to addressing performance, conduct, and discipline challenges. American Management Association.
芝加哥风格引文Falcone, Paul. 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges. New York: American Management Association, 2009.
MLA引文Falcone, Paul. 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges. American Management Association, 2009.
警告：这些引文格式不一定是100％准确.