ebrary, Inc, Grover, V., & Markus, M. L. (2008). Business process transformation. M. E. Sharpe.
芝加哥风格引文ebrary, Inc, Varun Grover, 与 M. Lynne Markus. Business Process Transformation. Armonk, N.Y.: M. E. Sharpe, 2008.
MLA引文ebrary, Inc, et al. Business Process Transformation. M. E. Sharpe, 2008.
警告：这些引文格式不一定是100％准确.