Cita APA (7th ed.)

ebrary, Inc, Grover, V., & Markus, M. L. (2008). Business process transformation. M. E. Sharpe.

Cita Chicago (17th ed.)

ebrary, Inc, Varun Grover, i M. Lynne Markus. Business Process Transformation. Armonk, N.Y.: M. E. Sharpe, 2008.

Cita MLA (9th ed.)

ebrary, Inc, et al. Business Process Transformation. M. E. Sharpe, 2008.