कवर छवि

क्यूआर कोड

Strategic customer management strategizing the sales organization /

में बचाया:

ग्रंथसूची विवरण
मुख्य लेखक:	Piercy, Nigel
निगमित लेखक:	ebrary, Inc
अन्य लेखक:	Lane, Nikala
स्वरूप:	इलेक्ट्रोनिक ई-पुस्तक
भाषा:	अंग्रेज़ी
प्रकाशित:	Oxford ; New York : Oxford University Press, 2009.
विषय:	Customer relations > Management. Customer services. Electronic books.
ऑनलाइन पहुंच:	An electronic book accessible through the World Wide Web; click to view
टैग:	टैग जोड़ें कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!

समान संसाधन

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
द्वारा: Goodman, John A.
प्रकाशित: (2009)

Managing quality customer service a practical guide for establishing a service operation /
द्वारा: Martin, William B.
प्रकाशित: (1989)

When customers talk --turn what they tell you into sales /
द्वारा: Gross, T. Scott
प्रकाशित: (2005)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
द्वारा: Lowenstein, Michael W., 1942-
प्रकाशित: (2011)

Customer winback how to recapture lost customers and keep them loyal /
द्वारा: Griffin, Jill
प्रकाशित: (2001)

Customer care excellence : how to create an effective customer focus. /
द्वारा: Cook, Sarah
प्रकाशित: (2011)

Beyond customer service, revised
द्वारा: Gerson, Richard F.
प्रकाशित: (1998)

Managing the customer experience : a measurement-based approach /
द्वारा: Wilburn, Morris, 1953-
प्रकाशित: (2006)

The customer-driven company : moving from talk to action /
द्वारा: Whiteley, Richard C.
प्रकाशित: (1991)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
द्वारा: Blunt, Carolyn
प्रकाशित: (2013)

Customer intimacy : pick your partners, shape your culture, win together /
द्वारा: Wiersema, Fred
प्रकाशित: (1996)

Customer experience management a revolutionary approach to connecting with your customers /
द्वारा: Schmitt, Bernd
प्रकाशित: (2003)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
द्वारा: Price, Bill, 1950-, और अन्य
प्रकाशित: (2015)

Statistical methods in customer relationship management
द्वारा: Kumar, V., 1957-
प्रकाशित: (2012)

The customer management scorecard managing CRM for profit /
द्वारा: Woodcock, Neil
प्रकाशित: (2003)

Customer relationship management an Emerald guide.
प्रकाशित: (2005)

Customer service training 101 quick and easy techniques that get great results /
द्वारा: Evenson, Renee, 1951-
प्रकाशित: (2005)

Customer relationship management a global perspective /
प्रकाशित: (2008)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
द्वारा: Allen, Danica R., 1959-
प्रकाशित: (2004)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
द्वारा: Gallagher, Richard S.
प्रकाशित: (2008)

Service design for business : a practical guide to optimizing the customer experience /
द्वारा: Reason, Ben, 1972-, और अन्य
प्रकाशित: (2016)

Client service excellence : the 10 commandments /
द्वारा: O'Sullivan, Larry
प्रकाशित: (2010)

Surprise! : The secret to customer loyalty in the service sector /
द्वारा: Magnini, Vincent P.
प्रकाशित: (2015)

Positively outrageous service how to delight and astound your customers and win them for life /
द्वारा: Gross, T. Scott
प्रकाशित: (2004)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
द्वारा: Mitchell, Dave, 1961-
प्रकाशित: (2014)

Monitoring, measuring and managing customer service /
द्वारा: Goodman, Gary S.
प्रकाशित: (2000)

Eliminate customer turnoffs /
द्वारा: Timm, Paul R.

Exceed customer expectations /
द्वारा: Timm, Paul R.

Customer service : a practical approach /
द्वारा: Harris, Elaine K.
प्रकाशित: (2007)

Customer service : a practical approach /
द्वारा: Harris, Elaine K.
प्रकाशित: (2013)

Customer service : a practical approach /
द्वारा: Harris, Elaine K.
प्रकाशित: (2013)

Electronic customer relationship management
प्रकाशित: (2006)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
द्वारा: Fragasso, Philip M., 1950-
प्रकाशित: (2008)

Perception of a difference the power in buying, marketing and selling customer care /
द्वारा: Zimmerman, Wesley
प्रकाशित: (2005)

Enhancing customer experience in the service industry : a global perspective /
प्रकाशित: (2015)

Customer relationship management strategies and their contribution to sustainable advantage at housing finance company /
द्वारा: Mushira, Maureene M.
प्रकाशित: (2010)

Customer relationship management how to turn a good business into a great one! /
द्वारा: Roberts-Phelps, Graham
प्रकाशित: (2001)

Managing global customers an integrated approach /
द्वारा: Yip, George S.
प्रकाशित: (2007)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
द्वारा: Frawley, Andrew
प्रकाशित: (2015)

Service recovery and service continuity
प्रकाशित: (2005)