APA-referens (7:e uppl.)
Pang, S. (2009). Successful service design for telecommunications: A comprehensive guide to design and implementation. John Wiley & Sons.
Chicago-referens (17:e uppl.)
Pang, Sauming. Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation. Chichester, U.K.: John Wiley & Sons, 2009.
MLA-referens (9:e uppl.)
Pang, Sauming. Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation. John Wiley & Sons, 2009.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.