Poll, R., & Boekhorst, P. t. (2007). Measuring quality: Performance measurement in libraries (2nd rev. ed.). K.G. Saur.
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Citação norma Chicago
Poll, Roswitha, and Peter te Boekhorst. Measuring Quality: Performance Measurement in Libraries. 2nd rev. ed. München: K.G. Saur, 2007.
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Citação norma MLA
Poll, Roswitha, and Peter te Boekhorst. Measuring Quality: Performance Measurement in Libraries. 2nd rev. ed. K.G. Saur, 2007.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.