ebrary, Inc, Hull, F. M., & Tidd, J. (2003). Service innovation: Organizational responses to technological opportunities & market imperatives. Imperial College Press.
Citação do estilo Chicago (17ª ed.)ebrary, Inc, Frank M. Hull, e Joseph Tidd. Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives. London: Imperial College Press, 2003.
Citação MLA (9ª ed.)ebrary, Inc, et al. Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives. Imperial College Press, 2003.
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