ebrary, Inc, Hull, F. M., & Tidd, J. (2003). Service innovation: Organizational responses to technological opportunities & market imperatives. Imperial College Press.
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Citação norma Chicago
ebrary, Inc, Frank M. Hull, and Joseph Tidd. Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives. London: Imperial College Press, 2003.
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Citação norma MLA
ebrary, Inc, et al. Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives. Imperial College Press, 2003.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.