Kachinske, E., & Kachinske, T. (2009). Maximizing your sales with Microsoft Dynamics CRM 4.0. Course Technology, PTR/CRM.
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Citação norma Chicago
Kachinske, Edward, and Timothy Kachinske. Maximizing Your Sales with Microsoft Dynamics CRM 4.0. Boston, MA: Course Technology, PTR/CRM, 2009.
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Citação norma MLA
Kachinske, Edward, and Timothy Kachinske. Maximizing Your Sales with Microsoft Dynamics CRM 4.0. Course Technology, PTR/CRM, 2009.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.