Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /

Relationship marketing theory and practice /
出版: (1996)

Surprise! : The secret to customer loyalty in the service sector /
由: Magnini, Vincent P.
出版: (2015)

Surprise! : The secret to customer loyalty in the service sector /
由: Magnini, Vincent P.
出版: (2015)

Services marketing : integrating customer focus across the firm /
由: Zeithaml, Valarie A.
出版: (2009)

Services marketing : integrating customer focus across the firm /
由: Zeithaml, Valarie A.
出版: (2009)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
由: Frawley, Andrew
出版: (2015)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
由: Frawley, Andrew
出版: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
由: Price, Bill, 1950-, et al.
出版: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
由: Price, Bill, 1950-, et al.
出版: (2015)

Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)

Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)

Meeting customer needs /
由: Smith, Ian
出版: (2003)

Meeting customer needs /
由: Smith, Ian
出版: (2003)

Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)

Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)

Positively outrageous service how to delight and astound your customers and win them for life /
由: Gross, T. Scott
出版: (2004)

Positively outrageous service how to delight and astound your customers and win them for life /
由: Gross, T. Scott
出版: (2004)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)

The customer-driven company : moving from talk to action /
由: Whiteley, Richard C.
出版: (1991)

The customer-driven company : moving from talk to action /
由: Whiteley, Richard C.
出版: (1991)

When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005)

When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005)

Customer experience management a revolutionary approach to connecting with your customers /
由: Schmitt, Bernd
出版: (2003)

Customer experience management a revolutionary approach to connecting with your customers /
由: Schmitt, Bernd
出版: (2003)

Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben, 1972-, et al.
出版: (2016)

Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben, 1972-, et al.
出版: (2016)

Customer relations
出版: (2011)

Customer relations
出版: (2011)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
由: Cundari, Aldo
出版: (2015)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
由: Cundari, Aldo
出版: (2015)

Services marketing : people, technology, strategy /
由: Lovelock, Christopher
出版: (2011)

Services marketing : people, technology, strategy /
由: Lovelock, Christopher
出版: (2011)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)

Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)