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Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /

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Bibliográfalaš dieđut
Váldodahkki:	Fragasso, Philip M., 1950-
Searvvušdahkki:	ebrary, Inc
Materiálatiipa:	Elektrovnnalaš E-girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Hoboken, N.J. : John Wiley & Sons, c2008.
Fáttát:	Customer relations. Customer services. Marketing. Electronic books.
Liŋkkat:	An electronic book accessible through the World Wide Web; click to view
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Perception of a difference the power in buying, marketing and selling customer care /
Dahkki: Zimmerman, Wesley
Almmustuhtton: (2005)

Relationship marketing theory and practice /
Almmustuhtton: (1996)

Surprise! : The secret to customer loyalty in the service sector /
Dahkki: Magnini, Vincent P.
Almmustuhtton: (2015)

Services marketing : integrating customer focus across the firm /
Dahkki: Zeithaml, Valarie A.
Almmustuhtton: (2009)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Dahkki: Frawley, Andrew
Almmustuhtton: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Dahkki: Price, Bill, 1950-, et al.
Almmustuhtton: (2015)

Beyond customer service, revised
Dahkki: Gerson, Richard F.
Almmustuhtton: (1998)

Customer winback how to recapture lost customers and keep them loyal /
Dahkki: Griffin, Jill
Almmustuhtton: (2001)

Meeting customer needs /
Dahkki: Smith, Ian
Almmustuhtton: (2003)

Positively outrageous service how to delight and astound your customers and win them for life /
Dahkki: Gross, T. Scott
Almmustuhtton: (2004)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Dahkki: Lowenstein, Michael W., 1942-
Almmustuhtton: (2011)

The customer-driven company : moving from talk to action /
Dahkki: Whiteley, Richard C.
Almmustuhtton: (1991)

When customers talk --turn what they tell you into sales /
Dahkki: Gross, T. Scott
Almmustuhtton: (2005)

Customer experience management a revolutionary approach to connecting with your customers /
Dahkki: Schmitt, Bernd
Almmustuhtton: (2003)

Service design for business : a practical guide to optimizing the customer experience /
Dahkki: Reason, Ben, 1972-, et al.
Almmustuhtton: (2016)

Customer relations
Almmustuhtton: (2011)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
Dahkki: Cundari, Aldo
Almmustuhtton: (2015)

Services marketing : people, technology, strategy /
Dahkki: Lovelock, Christopher
Almmustuhtton: (2011)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Dahkki: Goodman, John A.
Almmustuhtton: (2009)

Strategic customer management strategizing the sales organization /
Dahkki: Piercy, Nigel
Almmustuhtton: (2009)

Customer intimacy : pick your partners, shape your culture, win together /
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)

Managing quality customer service a practical guide for establishing a service operation /
Dahkki: Martin, William B.
Almmustuhtton: (1989)

Service marketing : people, technology, strategy /
Dahkki: Lovelock, Christopher
Almmustuhtton: (2011)

Connect : how to use data and digital marketing to create lifetime customers /
Dahkki: Petersen, Lars Birkholm, et al.
Almmustuhtton: (2014)

Managing the customer experience : a measurement-based approach /
Dahkki: Wilburn, Morris, 1953-
Almmustuhtton: (2006)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
Dahkki: Gallagher, Richard S.
Almmustuhtton: (2008)

Service recovery and service continuity
Almmustuhtton: (2005)

Why service stinks ... and exactly what to do about it
Dahkki: Gross, T. Scott
Almmustuhtton: (2003)

New service paradigms AMA SERVSIG Conference 2003 /
Almmustuhtton: (2004)

Social media marketing the next generation of business engagement /
Dahkki: Evans, Dave, 1956-
Almmustuhtton: (2010)

Customer care excellence : how to create an effective customer focus. /
Dahkki: Cook, Sarah
Almmustuhtton: (2011)

How to handle major customers profitably. /
Dahkki: Melkman, Alan
Almmustuhtton: (1979)

Customer service training 101 quick and easy techniques that get great results /
Dahkki: Evenson, Renee, 1951-
Almmustuhtton: (2005)

Delivering knock your socks off service
Dahkki: Zemke, Ron
Almmustuhtton: (2003)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)

Eliminate customer turnoffs /
Dahkki: Timm, Paul R.

Exceed customer expectations /
Dahkki: Timm, Paul R.

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
Dahkki: Mitchell, Dave, 1961-
Almmustuhtton: (2014)

Client service excellence : the 10 commandments /
Dahkki: O'Sullivan, Larry
Almmustuhtton: (2010)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
Dahkki: Gordon, Ian H.
Almmustuhtton: (2013)