Нүүр зураг

QR код

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /

-д хадгалсан:

Номзүйн дэлгэрэнгүй
Үндсэн зохиолч:	Fragasso, Philip M., 1950-
Байгууллагын зохиогч:	ebrary, Inc
Формат:	Цахим Цахим ном
Хэл сонгох:	англи
Хэвлэсэн:	Hoboken, N.J. : John Wiley & Sons, c2008.
Нөхцлүүд:	Customer relations. Customer services. Marketing. Electronic books.
Онлайн хандалт:	An electronic book accessible through the World Wide Web; click to view
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!

Ижил төстэй зүйлс

Perception of a difference the power in buying, marketing and selling customer care /
-н: Zimmerman, Wesley
Хэвлэсэн: (2005)

Relationship marketing theory and practice /
Хэвлэсэн: (1996)

Surprise! : The secret to customer loyalty in the service sector /
-н: Magnini, Vincent P.
Хэвлэсэн: (2015)

Services marketing : integrating customer focus across the firm /
-н: Zeithaml, Valarie A.
Хэвлэсэн: (2009)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
-н: Frawley, Andrew
Хэвлэсэн: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)

Meeting customer needs /
-н: Smith, Ian
Хэвлэсэн: (2003)

Beyond customer service, revised
-н: Gerson, Richard F.
Хэвлэсэн: (1998)

Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)

Positively outrageous service how to delight and astound your customers and win them for life /
-н: Gross, T. Scott
Хэвлэсэн: (2004)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2011)

Customer experience management a revolutionary approach to connecting with your customers /
-н: Schmitt, Bernd
Хэвлэсэн: (2003)

The customer-driven company : moving from talk to action /
-н: Whiteley, Richard C.
Хэвлэсэн: (1991)

Customer relations
Хэвлэсэн: (2011)

When customers talk --turn what they tell you into sales /
-н: Gross, T. Scott
Хэвлэсэн: (2005)

Service design for business : a practical guide to optimizing the customer experience /
-н: Reason, Ben, 1972-, зэрэг
Хэвлэсэн: (2016)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
-н: Cundari, Aldo
Хэвлэсэн: (2015)

Services marketing : people, technology, strategy /
-н: Lovelock, Christopher
Хэвлэсэн: (2011)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009)

Strategic customer management strategizing the sales organization /
-н: Piercy, Nigel
Хэвлэсэн: (2009)

Customer intimacy : pick your partners, shape your culture, win together /
-н: Wiersema, Fred
Хэвлэсэн: (1996)

Managing quality customer service a practical guide for establishing a service operation /
-н: Martin, William B.
Хэвлэсэн: (1989)

Connect : how to use data and digital marketing to create lifetime customers /
-н: Petersen, Lars Birkholm, зэрэг
Хэвлэсэн: (2014)

Service marketing : people, technology, strategy /
-н: Lovelock, Christopher
Хэвлэсэн: (2011)

Social media marketing the next generation of business engagement /
-н: Evans, Dave, 1956-
Хэвлэсэн: (2010)

Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)

How to handle major customers profitably. /
-н: Melkman, Alan
Хэвлэсэн: (1979)

Why service stinks ... and exactly what to do about it
-н: Gross, T. Scott
Хэвлэсэн: (2003)

New service paradigms AMA SERVSIG Conference 2003 /
Хэвлэсэн: (2004)

Service recovery and service continuity
Хэвлэсэн: (2005)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
-н: Gallagher, Richard S.
Хэвлэсэн: (2008)

Customer care excellence : how to create an effective customer focus. /
-н: Cook, Sarah
Хэвлэсэн: (2011)

Delivering knock your socks off service
-н: Zemke, Ron
Хэвлэсэн: (2003)

Customer service training 101 quick and easy techniques that get great results /
-н: Evenson, Renee, 1951-
Хэвлэсэн: (2005)

Eliminate customer turnoffs /
-н: Timm, Paul R.

Exceed customer expectations /
-н: Timm, Paul R.

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
-н: Mitchell, Dave, 1961-
Хэвлэсэн: (2014)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
-н: Gordon, Ian H.
Хэвлэсэн: (2013)

The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
-н: Stratten, Scott
Хэвлэсэн: (2012)