Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
Wedi'i Gadw mewn:
| Prif Awdur: | |
|---|---|
| Awdur Corfforaethol: | |
| Fformat: | Electronig eLyfr |
| Iaith: | Saesneg |
| Cyhoeddwyd: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
|
| Pynciau: | |
| Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
Perception of a difference the power in buying, marketing and selling customer care /
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
Relationship marketing theory and practice /
Cyhoeddwyd: (1996)
Cyhoeddwyd: (1996)
Surprise! : The secret to customer loyalty in the service sector /
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
Services marketing : integrating customer focus across the firm /
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2009)
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2009)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
Beyond customer service, revised
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
Meeting customer needs /
gan: Smith, Ian
Cyhoeddwyd: (2003)
gan: Smith, Ian
Cyhoeddwyd: (2003)
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)
gan: Griffin, Jill
Cyhoeddwyd: (2001)
Positively outrageous service how to delight and astound your customers and win them for life /
gan: Gross, T. Scott
Cyhoeddwyd: (2004)
gan: Gross, T. Scott
Cyhoeddwyd: (2004)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
The customer-driven company : moving from talk to action /
gan: Whiteley, Richard C.
Cyhoeddwyd: (1991)
gan: Whiteley, Richard C.
Cyhoeddwyd: (1991)
Customer experience management a revolutionary approach to connecting with your customers /
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
When customers talk --turn what they tell you into sales /
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
Customer relations
Cyhoeddwyd: (2011)
Cyhoeddwyd: (2011)
Service design for business : a practical guide to optimizing the customer experience /
gan: Reason, Ben, 1972-, et al.
Cyhoeddwyd: (2016)
gan: Reason, Ben, 1972-, et al.
Cyhoeddwyd: (2016)
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
gan: Cundari, Aldo
Cyhoeddwyd: (2015)
gan: Cundari, Aldo
Cyhoeddwyd: (2015)
Services marketing : people, technology, strategy /
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
gan: Goodman, John A.
Cyhoeddwyd: (2009)
gan: Goodman, John A.
Cyhoeddwyd: (2009)
Strategic customer management strategizing the sales organization /
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
Customer intimacy : pick your partners, shape your culture, win together /
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
Managing quality customer service a practical guide for establishing a service operation /
gan: Martin, William B.
Cyhoeddwyd: (1989)
gan: Martin, William B.
Cyhoeddwyd: (1989)
Service marketing : people, technology, strategy /
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
Connect : how to use data and digital marketing to create lifetime customers /
gan: Petersen, Lars Birkholm, et al.
Cyhoeddwyd: (2014)
gan: Petersen, Lars Birkholm, et al.
Cyhoeddwyd: (2014)
Managing the customer experience : a measurement-based approach /
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
Why service stinks ... and exactly what to do about it
gan: Gross, T. Scott
Cyhoeddwyd: (2003)
gan: Gross, T. Scott
Cyhoeddwyd: (2003)
Service recovery and service continuity
Cyhoeddwyd: (2005)
Cyhoeddwyd: (2005)
New service paradigms AMA SERVSIG Conference 2003 /
Cyhoeddwyd: (2004)
Cyhoeddwyd: (2004)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
gan: Gallagher, Richard S.
Cyhoeddwyd: (2008)
gan: Gallagher, Richard S.
Cyhoeddwyd: (2008)
Social media marketing the next generation of business engagement /
gan: Evans, Dave, 1956-
Cyhoeddwyd: (2010)
gan: Evans, Dave, 1956-
Cyhoeddwyd: (2010)
How to handle major customers profitably. /
gan: Melkman, Alan
Cyhoeddwyd: (1979)
gan: Melkman, Alan
Cyhoeddwyd: (1979)
Customer care excellence : how to create an effective customer focus. /
gan: Cook, Sarah
Cyhoeddwyd: (2011)
gan: Cook, Sarah
Cyhoeddwyd: (2011)
Delivering knock your socks off service
gan: Zemke, Ron
Cyhoeddwyd: (2003)
gan: Zemke, Ron
Cyhoeddwyd: (2003)
Customer service training 101 quick and easy techniques that get great results /
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
gan: Mitchell, Dave, 1961-
Cyhoeddwyd: (2014)
gan: Mitchell, Dave, 1961-
Cyhoeddwyd: (2014)
Eliminate customer turnoffs /
gan: Timm, Paul R.
gan: Timm, Paul R.
Exceed customer expectations /
gan: Timm, Paul R.
gan: Timm, Paul R.
Client service excellence : the 10 commandments /
gan: O'Sullivan, Larry
Cyhoeddwyd: (2010)
gan: O'Sullivan, Larry
Cyhoeddwyd: (2010)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
gan: Gordon, Ian H.
Cyhoeddwyd: (2013)
gan: Gordon, Ian H.
Cyhoeddwyd: (2013)