Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
Guardat en:
Autor principal: | Fragasso, Philip M., 1950- |
---|---|
Autor corporatiu: | ebrary, Inc |
Format: | Electrònic eBook |
Idioma: | anglès |
Publicat: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
|
Matèries: | |
Accés en línia: | An electronic book accessible through the World Wide Web; click to view |
Etiquetes: |
Afegir etiqueta
Sense etiquetes, Sigues el primer a etiquetar aquest registre!
|
Ítems similars
Perception of a difference the power in buying, marketing and selling customer care /
per: Zimmerman, Wesley
Publicat: (2005)
per: Zimmerman, Wesley
Publicat: (2005)
Relationship marketing theory and practice /
Publicat: (1996)
Publicat: (1996)
Surprise! : The secret to customer loyalty in the service sector /
per: Magnini, Vincent P.
Publicat: (2015)
per: Magnini, Vincent P.
Publicat: (2015)
Services marketing : integrating customer focus across the firm /
per: Zeithaml, Valarie A.
Publicat: (2009)
per: Zeithaml, Valarie A.
Publicat: (2009)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
per: Frawley, Andrew
Publicat: (2015)
per: Frawley, Andrew
Publicat: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
per: Price, Bill, 1950-, et al.
Publicat: (2015)
per: Price, Bill, 1950-, et al.
Publicat: (2015)
Beyond customer service, revised
per: Gerson, Richard F.
Publicat: (1998)
per: Gerson, Richard F.
Publicat: (1998)
Meeting customer needs /
per: Smith, Ian
Publicat: (2003)
per: Smith, Ian
Publicat: (2003)
Customer winback how to recapture lost customers and keep them loyal /
per: Griffin, Jill
Publicat: (2001)
per: Griffin, Jill
Publicat: (2001)
Positively outrageous service how to delight and astound your customers and win them for life /
per: Gross, T. Scott
Publicat: (2004)
per: Gross, T. Scott
Publicat: (2004)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
per: Lowenstein, Michael W., 1942-
Publicat: (2011)
per: Lowenstein, Michael W., 1942-
Publicat: (2011)
The customer-driven company : moving from talk to action /
per: Whiteley, Richard C.
Publicat: (1991)
per: Whiteley, Richard C.
Publicat: (1991)
When customers talk --turn what they tell you into sales /
per: Gross, T. Scott
Publicat: (2005)
per: Gross, T. Scott
Publicat: (2005)
Customer experience management a revolutionary approach to connecting with your customers /
per: Schmitt, Bernd
Publicat: (2003)
per: Schmitt, Bernd
Publicat: (2003)
Customer relations
Publicat: (2011)
Publicat: (2011)
Service design for business : a practical guide to optimizing the customer experience /
per: Reason, Ben, 1972-, et al.
Publicat: (2016)
per: Reason, Ben, 1972-, et al.
Publicat: (2016)
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
per: Cundari, Aldo
Publicat: (2015)
per: Cundari, Aldo
Publicat: (2015)
Services marketing : people, technology, strategy /
per: Lovelock, Christopher
Publicat: (2011)
per: Lovelock, Christopher
Publicat: (2011)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
per: Goodman, John A.
Publicat: (2009)
per: Goodman, John A.
Publicat: (2009)
Strategic customer management strategizing the sales organization /
per: Piercy, Nigel
Publicat: (2009)
per: Piercy, Nigel
Publicat: (2009)
Customer intimacy : pick your partners, shape your culture, win together /
per: Wiersema, Fred
Publicat: (1996)
per: Wiersema, Fred
Publicat: (1996)
Managing quality customer service a practical guide for establishing a service operation /
per: Martin, William B.
Publicat: (1989)
per: Martin, William B.
Publicat: (1989)
Connect : how to use data and digital marketing to create lifetime customers /
per: Petersen, Lars Birkholm, et al.
Publicat: (2014)
per: Petersen, Lars Birkholm, et al.
Publicat: (2014)
Service marketing : people, technology, strategy /
per: Lovelock, Christopher
Publicat: (2011)
per: Lovelock, Christopher
Publicat: (2011)
Managing the customer experience : a measurement-based approach /
per: Wilburn, Morris, 1953-
Publicat: (2006)
per: Wilburn, Morris, 1953-
Publicat: (2006)
New service paradigms AMA SERVSIG Conference 2003 /
Publicat: (2004)
Publicat: (2004)
Service recovery and service continuity
Publicat: (2005)
Publicat: (2005)
Why service stinks ... and exactly what to do about it
per: Gross, T. Scott
Publicat: (2003)
per: Gross, T. Scott
Publicat: (2003)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
per: Gallagher, Richard S.
Publicat: (2008)
per: Gallagher, Richard S.
Publicat: (2008)
Social media marketing the next generation of business engagement /
per: Evans, Dave, 1956-
Publicat: (2010)
per: Evans, Dave, 1956-
Publicat: (2010)
How to handle major customers profitably. /
per: Melkman, Alan
Publicat: (1979)
per: Melkman, Alan
Publicat: (1979)
Delivering knock your socks off service
per: Zemke, Ron
Publicat: (2003)
per: Zemke, Ron
Publicat: (2003)
Customer care excellence : how to create an effective customer focus. /
per: Cook, Sarah
Publicat: (2011)
per: Cook, Sarah
Publicat: (2011)
Customer service training 101 quick and easy techniques that get great results /
per: Evenson, Renee, 1951-
Publicat: (2005)
per: Evenson, Renee, 1951-
Publicat: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
per: Blunt, Carolyn
Publicat: (2013)
per: Blunt, Carolyn
Publicat: (2013)
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
per: Mitchell, Dave, 1961-
Publicat: (2014)
per: Mitchell, Dave, 1961-
Publicat: (2014)
Eliminate customer turnoffs /
per: Timm, Paul R.
per: Timm, Paul R.
Exceed customer expectations /
per: Timm, Paul R.
per: Timm, Paul R.
Client service excellence : the 10 commandments /
per: O'Sullivan, Larry
Publicat: (2010)
per: O'Sullivan, Larry
Publicat: (2010)
The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
per: Stratten, Scott
Publicat: (2012)
per: Stratten, Scott
Publicat: (2012)
Ítems similars
-
Perception of a difference the power in buying, marketing and selling customer care /
per: Zimmerman, Wesley
Publicat: (2005) -
Relationship marketing theory and practice /
Publicat: (1996) -
Surprise! : The secret to customer loyalty in the service sector /
per: Magnini, Vincent P.
Publicat: (2015) -
Services marketing : integrating customer focus across the firm /
per: Zeithaml, Valarie A.
Publicat: (2009) -
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
per: Frawley, Andrew
Publicat: (2015)