Perception of a difference the power in buying, marketing and selling customer care /

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Bibliographic Details
Main Author:	Zimmerman, Wesley
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Scottsdale, AZ : WZA, Inc., c2005.
Subjects:	Customer services > Marketing. Customer relations. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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007	cr cn\|\|\|\|\|\|\|\|\|
008	070824s2005 azu s 000 0 eng d
020			\|z 9780976030706
020			\|z 9781605571560
035			\|a (CaPaEBR)ebr10229695
035			\|a (OCoLC)551886488
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HF5415.5 \|b .Z56 2005eb
100	1		\|a Zimmerman, Wesley.
245	1	0	\|a Perception of a difference \|h [electronic resource] : \|b the power in buying, marketing and selling customer care / \|c Wesley Zimmerman.
260			\|a Scottsdale, AZ : \|b WZA, Inc., \|c c2005.
300			\|a 305 p.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2009. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Customer services \|x Marketing.
650		0	\|a Customer relations.
655		7	\|a Electronic books. \|2 local
710	2		\|a ebrary, Inc.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10229695 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 89153 \|d 89153