Cita APA (7th ed.)
Zimmerman, W. (2005). Perception of a difference: The power in buying, marketing and selling customer care. WZA, Inc..
Cita Chicago (17th ed.)
Zimmerman, Wesley. Perception of a Difference: The Power in Buying, Marketing and Selling Customer Care. Scottsdale, AZ: WZA, Inc., 2005.
Cita MLA (9th ed.)
Zimmerman, Wesley. Perception of a Difference: The Power in Buying, Marketing and Selling Customer Care. WZA, Inc., 2005.
Atenció: Aquestes cites poden no estar 100% correctes.