APA (7th ed.) Citation
ebrary, Inc, Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. The World Bank.
Chicago Style (17th ed.) Citation
ebrary, Inc, Samia Amin, Jishnu Das, and Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, DC: The World Bank, 2008.
MLA (9th ed.) Citation
ebrary, Inc, et al. Are You Being Served?: New Tools for Measuring Service Delivery. The World Bank, 2008.
Warning: These citations may not always be 100% accurate.