APA-viite (7. p.)
ebrary, Inc, Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. The World Bank.
Chicago-viite (17. p.)
ebrary, Inc, Samia Amin, Jishnu Das, ja Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, DC: The World Bank, 2008.
MLA-viite (9. p.)
ebrary, Inc, et al. Are You Being Served?: New Tools for Measuring Service Delivery. The World Bank, 2008.
Varoitus: Nämä viitteet eivät aina ole täysin luotettavia.