Conflict management for libraries strategies for a positive, productive workplace /

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Hlavní autor: Montgomery, Jack G.
Korporativní autor: ebrary, Inc
Další autoři: Cook, Eleanor I., Wagner, Patricia Jean, Hubbard, Glenda T.
Médium: Elektronický zdroj E-kniha
Jazyk:angličtina
Vydáno: Chicago : American Library Association, 2005.
Témata:
On-line přístup:An electronic book accessible through the World Wide Web; click to view
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Obsah:
  • When you go to work, you bring more than your lunch from home
  • How to identify the actors in the play : all the world's a stage
  • The role of unions
  • The specter and reality of workplace violence
  • The internal candidate
  • But she's had such a hard life
  • It is obvious we do not matter
  • I don't have to listen to this!
  • Love in the afternoon
  • She's making me feel strange!
  • Useless, totally useless!
  • Let me do my job!
  • What is taking those people so long?
  • I've got a great idea for you!
  • I'd really like to help Donnie
  • This place is a zoo!
  • The problem with Eddie
  • Totally incompatible?
  • Is it really all that important?
  • Thou shalt not suffer
  • It's happening again
  • Developing emotional intelligence : a place to begin
  • Planning for, not denial of workplace conflict
  • Examining your organizational culture
  • Leadership : so much more than management.