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Virtual reference training the complete guide to providing anytime, anywhere answers /

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Bibliographic Details
Main Author: Hirko, Buff
Corporate Author: ebrary, Inc
Other Authors: Ross, Mary Bucher, 1948-
Format: Electronic eBook
Language:English
Published: Chicago : American Library Association, 2004.
Subjects:
Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies.
Electronic reference services (Libraries) > Study and teaching.
Reference librarians > Training of.
Reference librarians > In-service training.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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Table of Contents:
  • Beyond shazam! : training for virtual reference
  • Introduction, Washington's Statewide Virtual Reference Project
  • Core competencies : knowledge, skills, and aptitudes needed for virtual reference
  • Learning through using : the constructivist approach
  • Multiple ways of learning : face-to-face and online, individual and collaborative
  • Getting started : curriculum development
  • Learning activities : taking the user perspective
  • Model reference : online behaviors
  • Evaluation, modification, and follow-up.

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