Kuniavsky, M. (2003). Observing the user experience: A practitioner's guide to user research. Morgan Kaufmann Publishers.
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Citação norma Chicago
Kuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. San Francisco, CA: Morgan Kaufmann Publishers, 2003.
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Citação norma MLA
Kuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. Morgan Kaufmann Publishers, 2003.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.