Customer loyalty, retention, and customer relationship management
Guardat en:
Autor corporatiu: | ebrary, Inc |
---|---|
Format: | Electrònic eBook |
Idioma: | anglès |
Publicat: |
Bradford, England :
Emerald Group Publishing,
c2006.
|
Col·lecció: | Journal of Consumer Marketing ;
23, no. 7 |
Matèries: | |
Accés en línia: | An electronic book accessible through the World Wide Web; click to view |
Etiquetes: |
Afegir etiqueta
Sense etiquetes, Sigues el primer a etiquetar aquest registre!
|
Ítems similars
Superior customer satisfaction and loyalty : engaging customers to drive performance /
per: Goldstein, Sheldon D.
Publicat: (2009)
per: Goldstein, Sheldon D.
Publicat: (2009)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
per: McKean, John, 1956-
Publicat: (2015)
per: McKean, John, 1956-
Publicat: (2015)
Customer satisfaction practical tools for building important relationships /
per: Scott, Dru
Publicat: (2000)
per: Scott, Dru
Publicat: (2000)
Managing the customer experience : a measurement-based approach /
per: Wilburn, Morris, 1953-
Publicat: (2006)
per: Wilburn, Morris, 1953-
Publicat: (2006)
Researching customer satisfaction & loyalty how to find out what people really think /
per: Szwarc, Paul
Publicat: (2005)
per: Szwarc, Paul
Publicat: (2005)
Managing customer relationships a strategic framework /
per: Peppers, Don
Publicat: (2011)
per: Peppers, Don
Publicat: (2011)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
per: Price, Bill, 1950-, et al.
Publicat: (2015)
per: Price, Bill, 1950-, et al.
Publicat: (2015)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
per: Bello, Olayiwola
Publicat: (2013)
per: Bello, Olayiwola
Publicat: (2013)
Managing customer experience and relationships : a strategic framework /
per: Peppers, Don, et al.
Publicat: (2017)
per: Peppers, Don, et al.
Publicat: (2017)
Dealing with the irate customer /
Eliminate customer turnoffs /
per: Timm, Paul R.
per: Timm, Paul R.
Exceed customer expectations /
per: Timm, Paul R.
per: Timm, Paul R.
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
per: Blunt, Carolyn
Publicat: (2013)
per: Blunt, Carolyn
Publicat: (2013)
Customer relationship management an Emerald guide.
Publicat: (2005)
Publicat: (2005)
Customer relationship management a global perspective /
Publicat: (2008)
Publicat: (2008)
Slow down, sell faster! understand your customer's buying process and maximize your sales /
per: Davis, Kevin
Publicat: (2011)
per: Davis, Kevin
Publicat: (2011)
Statistical methods in customer relationship management
per: Kumar, V., 1957-
Publicat: (2012)
per: Kumar, V., 1957-
Publicat: (2012)
Creating customer value : the essentials of marketing
per: Learning Resources
per: Learning Resources
Electronic customer relationship management
Publicat: (2006)
Publicat: (2006)
Measuring customer satisfaction
per: Gerson, Richard F.
Publicat: (1993)
per: Gerson, Richard F.
Publicat: (1993)
Customer loyalty programmes and clubs
per: Butscher, Stephan A.
Publicat: (2002)
per: Butscher, Stephan A.
Publicat: (2002)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
per: Allen, Danica R., 1959-
Publicat: (2004)
per: Allen, Danica R., 1959-
Publicat: (2004)
Customer relationship management how to turn a good business into a great one! /
per: Roberts-Phelps, Graham
Publicat: (2001)
per: Roberts-Phelps, Graham
Publicat: (2001)
50 ways to keep your customers : "and get new ones" /
per: Timm, Paul R.
Publicat: (1992)
per: Timm, Paul R.
Publicat: (1992)
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
per: Hayes, Bob E., 1963-
Publicat: (2008)
per: Hayes, Bob E., 1963-
Publicat: (2008)
Customer experience management a revolutionary approach to connecting with your customers /
per: Schmitt, Bernd
Publicat: (2003)
per: Schmitt, Bernd
Publicat: (2003)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
per: Goodman, John A.
Publicat: (2009)
per: Goodman, John A.
Publicat: (2009)
The wallet allocation rule : winning the battle for share /
per: Keiningham, Timothy L.
Publicat: (2015)
per: Keiningham, Timothy L.
Publicat: (2015)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
per: Gordon, Ian H.
Publicat: (2013)
per: Gordon, Ian H.
Publicat: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
per: Lowenstein, Michael W., 1942-
Publicat: (2011)
per: Lowenstein, Michael W., 1942-
Publicat: (2011)
Customer winback how to recapture lost customers and keep them loyal /
per: Griffin, Jill
Publicat: (2001)
per: Griffin, Jill
Publicat: (2001)
Customer relationship management using business intelligence
per: Sturdy, Graham R.
Publicat: (2012)
per: Sturdy, Graham R.
Publicat: (2012)
Strategic customer management strategizing the sales organization /
per: Piercy, Nigel
Publicat: (2009)
per: Piercy, Nigel
Publicat: (2009)
Customer relations
Publicat: (2011)
Publicat: (2011)
The customer management scorecard managing CRM for profit /
per: Woodcock, Neil
Publicat: (2003)
per: Woodcock, Neil
Publicat: (2003)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
per: Frawley, Andrew
Publicat: (2015)
per: Frawley, Andrew
Publicat: (2015)
Beyond customer service, revised
per: Gerson, Richard F.
Publicat: (1998)
per: Gerson, Richard F.
Publicat: (1998)
The customer-driven company : moving from talk to action /
per: Whiteley, Richard C.
Publicat: (1991)
per: Whiteley, Richard C.
Publicat: (1991)
Customer care excellence : how to create an effective customer focus. /
per: Cook, Sarah
Publicat: (2011)
per: Cook, Sarah
Publicat: (2011)
Customer intimacy : pick your partners, shape your culture, win together /
per: Wiersema, Fred
Publicat: (1996)
per: Wiersema, Fred
Publicat: (1996)
Ítems similars
-
Superior customer satisfaction and loyalty : engaging customers to drive performance /
per: Goldstein, Sheldon D.
Publicat: (2009) -
Customer's new voice : extreme relevancy and experience through volunteered customer information /
per: McKean, John, 1956-
Publicat: (2015) -
Customer satisfaction practical tools for building important relationships /
per: Scott, Dru
Publicat: (2000) -
Managing the customer experience : a measurement-based approach /
per: Wilburn, Morris, 1953-
Publicat: (2006) -
Researching customer satisfaction & loyalty how to find out what people really think /
per: Szwarc, Paul
Publicat: (2005)