ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.
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Citação norma Chicago
ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.
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Citação norma MLA
ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.