Service quality an Emerald guide.

Relationship marketing theory and practice /
Хэвлэсэн: (1996)

Monitoring, measuring and managing customer service /
-н: Goodman, Gary S.
Хэвлэсэн: (2000)

Service innovation management
Хэвлэсэн: (2005)

Managing quality customer service a practical guide for establishing a service operation /
-н: Martin, William B.
Хэвлэсэн: (1989)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)

Customer care excellence : how to create an effective customer focus. /
-н: Cook, Sarah
Хэвлэсэн: (2011)

Service quality crossing boundaries /
Хэвлэсэн: (2003)

Service recovery and service continuity
Хэвлэсэн: (2005)

Service design for business : a practical guide to optimizing the customer experience /
-н: Reason, Ben, 1972-, зэрэг
Хэвлэсэн: (2016)

Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2007)

Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013)

Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Хэвлэсэн: (2015)

Beyond customer service, revised
-н: Gerson, Richard F.
Хэвлэсэн: (1998)

New service paradigms AMA SERVSIG Conference 2003 /
Хэвлэсэн: (2004)

Service-ability create a customer centric culture and gain competitive advantage /
-н: Robson, Kevin
Хэвлэсэн: (2013)

Secret service hidden systems that deliver unforgettable customer service /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)

Positively outrageous service how to delight and astound your customers and win them for life /
-н: Gross, T. Scott
Хэвлэсэн: (2004)

Client service excellence : the 10 commandments /
-н: O'Sullivan, Larry
Хэвлэсэн: (2010)

Why service stinks ... and exactly what to do about it
-н: Gross, T. Scott
Хэвлэсэн: (2003)

Enhancing customer experience in the service industry : a global perspective /
Хэвлэсэн: (2015)

Magnetic service /
-н: Bell, Chip R.
Хэвлэсэн: (2006)

Delivering knock your socks off service
Хэвлэсэн: (2007)

Managing knock your socks off service
-н: Bell, Chip R.
Хэвлэсэн: (2007)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009)

Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
-н: Kipchirchir, Kili Sydney
Хэвлэсэн: (2011)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)

Surprise! : The secret to customer loyalty in the service sector /
-н: Magnini, Vincent P.
Хэвлэсэн: (2015)

Managing and improving quality : integrating quality, statistical methods and process control /
-н: Sahay, Amar
Хэвлэсэн: (2016)

Services marketing : integrating customer focus across the firm /
-н: Zeithaml, Valarie A.
Хэвлэсэн: (2009)

Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
-н: Mutua, Josslyn N.
Хэвлэсэн: (2006)

America's service meltdown restoring service excellence in the age of the customer /
-н: Pupo, Raul
Хэвлэсэн: (2010)

Customer service training 101 quick and easy techniques that get great results /
-н: Evenson, Renee, 1951-
Хэвлэсэн: (2005)

Delivering knock your socks off service
-н: Zemke, Ron
Хэвлэсэн: (2003)

Designing service processes to unlock value
-н: Field, Joy M.
Хэвлэсэн: (2012)

Consumer services and economic development
-н: Williams, Colin C., 1961-
Хэвлэсэн: (1997)