Service quality an Emerald guide.

Relationship marketing theory and practice /
Vydáno: (1996)

Monitoring, measuring and managing customer service /
Autor: Goodman, Gary S.
Vydáno: (2000)

Service innovation management
Vydáno: (2005)

Managing quality customer service a practical guide for establishing a service operation /
Autor: Martin, William B.
Vydáno: (1989)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)

Customer care excellence : how to create an effective customer focus. /
Autor: Cook, Sarah
Vydáno: (2011)

Service quality crossing boundaries /
Vydáno: (2003)

Service recovery and service continuity
Vydáno: (2005)

Service design for business : a practical guide to optimizing the customer experience /
Autor: Reason, Ben, 1972-, a další
Vydáno: (2016)

Customer service : a practical approach /
Autor: Harris, Elaine K.
Vydáno: (2007)

Customer service : a practical approach /
Autor: Harris, Elaine K.
Vydáno: (2013)

Customer service : a practical approach /
Autor: Harris, Elaine K.
Vydáno: (2013)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Vydáno: (2015)

Beyond customer service, revised
Autor: Gerson, Richard F.
Vydáno: (1998)

New service paradigms AMA SERVSIG Conference 2003 /
Vydáno: (2004)

Secret service hidden systems that deliver unforgettable customer service /
Autor: DiJulius, John R., 1964-
Vydáno: (2003)

Positively outrageous service how to delight and astound your customers and win them for life /
Autor: Gross, T. Scott
Vydáno: (2004)

Service-ability create a customer centric culture and gain competitive advantage /
Autor: Robson, Kevin
Vydáno: (2013)

Client service excellence : the 10 commandments /
Autor: O'Sullivan, Larry
Vydáno: (2010)

Why service stinks ... and exactly what to do about it
Autor: Gross, T. Scott
Vydáno: (2003)

Enhancing customer experience in the service industry : a global perspective /
Vydáno: (2015)

Delivering knock your socks off service
Vydáno: (2007)

Managing knock your socks off service
Autor: Bell, Chip R.
Vydáno: (2007)

Magnetic service /
Autor: Bell, Chip R.
Vydáno: (2006)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Autor: Goodman, John A.
Vydáno: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Autor: Inghilleri, Leonardo
Vydáno: (2010)

Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
Autor: Kipchirchir, Kili Sydney
Vydáno: (2011)

Surprise! : The secret to customer loyalty in the service sector /
Autor: Magnini, Vincent P.
Vydáno: (2015)

Services marketing : integrating customer focus across the firm /
Autor: Zeithaml, Valarie A.
Vydáno: (2009)

Managing and improving quality : integrating quality, statistical methods and process control /
Autor: Sahay, Amar
Vydáno: (2016)

America's service meltdown restoring service excellence in the age of the customer /
Autor: Pupo, Raul
Vydáno: (2010)

Customer service training 101 quick and easy techniques that get great results /
Autor: Evenson, Renee, 1951-
Vydáno: (2005)

Delivering knock your socks off service
Autor: Zemke, Ron
Vydáno: (2003)

Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
Autor: Mutua, Josslyn N.
Vydáno: (2006)

Designing service processes to unlock value
Autor: Field, Joy M.
Vydáno: (2012)

Consumer services and economic development
Autor: Williams, Colin C., 1961-
Vydáno: (1997)