APA (7. basım) Alıntı

ebrary, Inc. (2003). Service quality: An Emerald guide. Emerald Group Publishing.

Chicago Style (17. basım) Atıf

ebrary, Inc. Service Quality: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2003.

MLA (9th ed.) Atıf

ebrary, Inc. Service Quality: An Emerald Guide. Emerald Group Publishing, 2003.