APA-viite (7. p.)
ebrary, Inc. (2003). Service quality: An Emerald guide. Emerald Group Publishing.
Chicago-viite (17. p.)
ebrary, Inc. Service Quality: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2003.
MLA-viite (9. p.)
ebrary, Inc. Service Quality: An Emerald Guide. Emerald Group Publishing, 2003.
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