ebrary, Inc, Motwani, J. G., & Sower, V. E. (2006). Benchmarking in services. Emerald Group Publishing.
芝加哥风格引文ebrary, Inc, Jaideep G. Motwani, 与 Victor E. Sower. Benchmarking in Services. Bradford, England: Emerald Group Publishing, 2006.
MLA引文ebrary, Inc, et al. Benchmarking in Services. Emerald Group Publishing, 2006.
警告：这些引文格式不一定是100％准确.