Cita APA

ebrary, Inc, Motwani, J. G., & Sower, V. E. (2006). Benchmarking in services. Emerald Group Publishing.

Citación estilo Chicago

ebrary, Inc, Jaideep G. Motwani, and Victor E. Sower. Benchmarking in Services. Bradford, England: Emerald Group Publishing, 2006.

Cita MLA

ebrary, Inc, et al. Benchmarking in Services. Emerald Group Publishing, 2006.