APA (7th ed.) Citation

ebrary, Inc, Motwani, J. G., & Sower, V. E. (2006). Benchmarking in services. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

ebrary, Inc, Jaideep G. Motwani, and Victor E. Sower. Benchmarking in Services. Bradford, England: Emerald Group Publishing, 2006.

MLA (9th ed.) Citation

ebrary, Inc, et al. Benchmarking in Services. Emerald Group Publishing, 2006.