Cita APA (7th ed.)

ebrary, Inc, Motwani, J. G., & Sower, V. E. (2006). Benchmarking in services. Emerald Group Publishing.

Cita Chicago (17th ed.)

ebrary, Inc, Jaideep G. Motwani, i Victor E. Sower. Benchmarking in Services. Bradford, England: Emerald Group Publishing, 2006.

Cita MLA (9th ed.)

ebrary, Inc, et al. Benchmarking in Services. Emerald Group Publishing, 2006.