Citazione Stile APA (7a Edizione)
Evenson, R. (2005). Customer service training 101: Quick and easy techniques that get great results. AMACOM.
Citazione stile Chigago Style (17a edizione)
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. New York: AMACOM, 2005.
Citatione MLA (9a ed.)
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. AMACOM, 2005.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.