Cita APA (7a ed.)
Evenson, R. (2005). Customer service training 101: Quick and easy techniques that get great results. AMACOM.
Cita Chicago Style (17a ed.)
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. New York: AMACOM, 2005.
Cita MLA (9a ed.)
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. AMACOM, 2005.
Precaución: Estas citas no son 100% exactas.