Style de citation APA (7e éd.)
Evenson, R. (2005). Customer service training 101: Quick and easy techniques that get great results. AMACOM.
Style de citation Chicago (17e éd.)
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. New York: AMACOM, 2005.
Style de citation MLA (9e éd.)
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. AMACOM, 2005.
Attention : ces citations peuvent ne pas être correctes à 100%.