Cita APA (7th ed.)
Fluss, D. (2005). The real-time contact center. AMACOM Books.
Cita Chicago (17th ed.)
Fluss, Donna. The Real-time Contact Center. New York, NY: AMACOM Books, 2005.
Cita MLA (9th ed.)
Fluss, Donna. The Real-time Contact Center. AMACOM Books, 2005.
Atenció: Aquestes cites poden no estar 100% correctes.