APA (7th ed.) Citation
Bligh, P., & Turk, D. (2004). CRM unplugged: Releasing CRM's strategic value. Wiley.
Chicago Style (17th ed.) Citation
Bligh, Philip, and Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. Hoboken, N.J.: Wiley, 2004.
MLA (9th ed.) Citation
Bligh, Philip, and Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. Wiley, 2004.
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