Jacob, B. (2004). A first look at Solution Installation for Autonomic Computing. IBM, International Technical Support Organization.
Citação do estilo Chicago (17ª ed.)Jacob, Bart. A First Look at Solution Installation for Autonomic Computing. Austin, TX: IBM, International Technical Support Organization, 2004.
Citação MLA (9ª ed.)Jacob, Bart. A First Look at Solution Installation for Autonomic Computing. IBM, International Technical Support Organization, 2004.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.