International Business Machines Corporation. International Technical Support Organization, ebrary, Inc, & Darmawan, B. (2003). Tivoli Business Systems Manager version 2.1 end-to-end business impact management. IBM, International Technical Support Organization.
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Citação norma Chicago
International Business Machines Corporation. International Technical Support Organization, Inc ebrary, and Budi Darmawan. Tivoli Business Systems Manager Version 2.1 End-to-end Business Impact Management. [S.l.]: IBM, International Technical Support Organization, 2003.
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Citação norma MLA
International Business Machines Corporation. International Technical Support Organization, et al. Tivoli Business Systems Manager Version 2.1 End-to-end Business Impact Management. IBM, International Technical Support Organization, 2003.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.