Service innovation management
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| Corporate Author: | |
|---|---|
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bradford, England :
Emerald Group Publishing,
c2005.
|
| Series: | Managing service quality: an international journal ;
v. 15, no. 6 |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 035 | |a (OCoLC)133162046 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a TS156 |b .S47 2005eb |
| 245 | 0 | 0 | |a Service innovation management |h [electronic resource] / |c guest editor Allard C.R. van Riel. |
| 260 | |a Bradford, England : |b Emerald Group Publishing, |c c2005. | ||
| 300 | |a 124 p. | ||
| 490 | 0 | |a Managing service quality: an international journal ; |v v. 15, no. 6 | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Quality control. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a van Riel, Allard C. R. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10103470 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 70525 |d 70525 | ||