Cita APA (7a ed.)
ebrary, Inc, & van Riel, A. C. R. (2005). Service innovation management. Emerald Group Publishing.
Cita Chicago Style (17a ed.)
ebrary, Inc, y Allard C. R. van Riel. Service Innovation Management. Bradford, England: Emerald Group Publishing, 2005.
Cita MLA (9a ed.)
ebrary, Inc, y Allard C. R. van Riel. Service Innovation Management. Emerald Group Publishing, 2005.
Precaución: Estas citas no son 100% exactas.