Shapiro, D. (2004). Conflict and communication: A guide through the labyrinth of conflict management. International Debate Education Association.
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Citação norma Chicago
Shapiro, Daniel. Conflict and Communication: A Guide Through the Labyrinth of Conflict Management. New York: International Debate Education Association, 2004.
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Citação norma MLA
Shapiro, Daniel. Conflict and Communication: A Guide Through the Labyrinth of Conflict Management. International Debate Education Association, 2004.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.