Cerasale, M. V., & Stone, M. (2004). Business solutions on demand: Transform the business to deliver real customer value. Kogan Page.
芝加哥风格引文Cerasale, Mark Vincent, 与 Merlin Stone. Business Solutions on Demand: Transform the Business to Deliver Real Customer Value. London ; Sterling, VA: Kogan Page, 2004.
MLA引文Cerasale, Mark Vincent, 与 Merlin Stone. Business Solutions on Demand: Transform the Business to Deliver Real Customer Value. Kogan Page, 2004.
警告：这些引文格式不一定是100％准确.